strategic | Business and Technology Services Powering Customer Engagement

Assess your operations across the complete customer journey with Service Jolt^sm. Compare performance versus best-in-class across industries and realize valuable change. Service Jolt^sm is our holistic review of strategies, processes, and IT infrastructure. Achieve meaningful digital transformation, or take your technology to the next level, for an optimal "future state" sales and service in your organization.

Learn More About ServiceJolt

Acco

Since 1934, ACCO Engineered Systems has designed, installed, and maintained hundreds ofthousands of mechanical projects. ACCO is an employee owned company dedicated to the design, fabrication, installation, maintenance and service of commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. ACCO offers complete in-house engineering, fabrication, installation, commissioning, and service capabilities.

This integrated delivery system provides customers with the most practical, cost effective solutions for their particular mechanical and control system requirements. Its mission is to provide customers with the most cost-effective mechanical systems for their facilities through the integration knowledge of engineering, construction, and service.

Solutions:

Agreed on the role of service and then build an organization around it; executed changes to support a more unified service organization
Recommended the implementation of a world-class service management platform with a focus on standardizing core service processes based upon best
practices and then training personnel across regionsIdentified and implemented a vital-few operational metrics

Results:

With JCG’s assistance, ACCO was able to select a new, all-encompassing IT system, IFS, as their world-class management platform and ensured employee buy-in through implementation of a consistent business process across regions and execution of best practices for change management
ACCO deployed several key business metrics that have allowed it to have one of the best response times in the state of California
Deployed a change management program that has executive buy-in, frequent communication and clear objectives to support the roll-out of IFS

Stratetic Consulting

Learn More About ServiceJolt

Acco

Solutions:

Results:

Read More »

Get in touch