Mar 25, 2020, 3:07 PM
Customer Experience, Customer Support, Industry TrendsCatastrophic. Frightening. These and many more adjectives are being used on a daily basis to describe the current global pandemic sweeping the world and, in turn, sweeping our economy off a cliff Closure of bars,…
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Oct 30, 2018, 4:00 PM
Technology, Industry TrendsMEP and HVAC organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. Enriching the customer experience can delivers tangible results; companies…
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Mar 20, 2018, 4:14 PM
Industry TrendsPerformance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. Companies who offer…
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Oct 17, 2017, 1:50 PM
Industry Trends, Customer ExperienceIt’s imperative for service firms to consistently deliver “Service Excellence” to create a differentiated Customer Experience (“CX”) that will, in turn, retain customers, obtain positive referrals, attract new customers,…
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Jul 19, 2017, 2:11 PM
Industry Trends, TechnologyThe internet of things (“IoT”) and field service have always been viewed as a dream match. The promise of IoT, to remotely monitor activities and proactively dispatch a technician, and eventually provide predictive…
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